Probably happened to you at some point to have problems with your glasses: scratched lenses, broken arms, bends. You can ask yourself if you have to pay for these repairs all the time, or there are situations when the eyeglasses warranty can help.
Or maybe you simply want to return your new glasses, because you've realized that you dislike them. Is it possible?
See further how to get most on guarantee and return policy of your glasses.
You should know that the guarantee and return policy offered by the optical stores are not the same. They vary from one to another. The best way to be sure that you can solve your eyeglasses problems that can occur is to inquire before you buy, only so you know what to expect from that store in terms of the warranty.
Guarantee vary from product to product and can even vary for the components.
Usually lenses have one year, frames one or two years, accessories one year warranty. But it is possible to extend it by paying an extra fee if it is worth.
For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost you $45 you will probably consider it is not worth extending it. Quite different is the situation if the cost of the lens is $300.
You benefit from the warranty as long you are respecting the terms of the agreement for the product. It means that it do not cover scratches, breaks or other defects made by incorrect wearing or storage of the eyeglasses.
Same for the cleaning, the warranty is not applicable if you clean your glasses with unauthorized cleaning clothes or solutions.
If you're wondering how to proceed to find out where the problem is, one way is to go to your eye doctor to verify if your glasses meet the prescription.
So, if glasses are in warranty period, be careful to:
If you have to make use of the warranty, the optician can offer you one of the possibilities:
Some optical stores give you a grace period when buy new glasses, during which you can change your mind, and you can return the glasses without explanation.
Depending on the store, such a return policy can be valid only for certain products, or only for some components like eyeglass frame or only for lenses.
To be sure you choose a store with a great return policy, must talk to the optician. It is important to know who you're dealing with, because often a kindly optician can help you save money.
In our optical shop, we are ready to help loyal customers solving their eyeglasses problems with lower costs, even there are some defects that are not covered with warranty or return policy like:
If you fail to solve your problem with the glasses under warranty although you're right, you have these alternatives:
But I'm sure most of the stores will help you because they know that will lose you as a customer if you leave the store unhappy.
In conclusion, when it comes to eyeglasses warranty, information in advance is the most important. It can save you from trouble and help you choose the right optical store that assist you whenever you need.
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